Appliance Pro LLC in Lexington, KY Closed now

Reviews about Appliance Pro LLC

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  March 15, 2020, by James Myers IV
  I called Appliance Pro today and asked if they had a part for my washing machine. They said they had it in stock and I told them I would be in a few hours later to come pick it up. I was hesitant going, because Home Depot sold me the wrong item and now I must return it, and Appliance Pro is across town and I didn’t want to face the same issue. A couple hours after I called I arrived in the store and asked for the item and spoke to the same guy as I talked to on the phone. He referred me to the parts department where they would help me. When I went over to the parts department there were two women talking. I didn’t want to interrupt their conversation, because I assumed it was a customer and employee. But after a few moments, one told me that they both worked there. The place was empty and I was the only customer in the store. I asked the lady behind the desk for the part I was looking for and she told me they did indeed have it in stock. She then told me she wasn’t going to find it for me today and that I should come back tomorrow when someone else might. Now, remember I said the place was empty, the employees had time to sit and talk, but no one could find a part for me that they knew they had in stock. I wouldn’t be so mad about this experience if she had gotten up and looked and couldn’t find it, but she just wanted to shove me off on someone else tomorrow. This is the worst experience I ever had with any business my whole life. Most people are willing to help or at least pretend to. This woman couldn’t care less about making a sale. I will be back tomorrow, because I want her name to inform her boss formally. I run a business and would never treat a customer like this.
• ★ ★ ★ ★ ★

  August 05, 2019, by Jamie Dunn
  This has to have been the easiest appliance purchase I have ever made. I purchased a washer at 5:00PM and it was delivered the next day by 10:30AM. I really appreciate the great customer service I received. The washer is pretty nice too! Thank you!